Frequently Asked Questions

TruScience Products offers a comprehensive range of fitness technology and training resources designed to support your fitness journey. Our collection includes the Live Fit Fitness Tracker for monitoring your workouts, heart rate, steps, and sleep patterns, premium replacement straps and accessories to customize your tracker, and expert training e-books including beginner gym guides and calisthenics programs. Each product is designed to help you track progress, stay motivated, and achieve your fitness goals.

The Live Fit Fitness Tracker includes comprehensive health monitoring features: real-time heart rate tracking, step counting, calorie burn calculation, sleep quality analysis, and smartphone connectivity for notifications. The device features a water-resistant design perfect for workouts, up to 7 days of battery life, and an easy-to-use companion smartphone app for detailed progress tracking and analytics.

Setting up your Live Fit Fitness Tracker is simple. First, charge the device fully using the included USB cable. Download the companion app from the App Store or Google Play Store, then follow the pairing instructions to connect via Bluetooth. Once connected, customize your profile with your height, weight, and fitness goals. The tracker will automatically begin monitoring your activity, heart rate, and sleep patterns. Wear it throughout the day and sync regularly with your smartphone to view detailed analytics.

E-books are delivered instantly via email immediately after your purchase is complete. Check the email address you provided during checkout for your download link. The email typically arrives within minutes but may take up to 24 hours. Be sure to check your spam or junk folder if you don't see it right away. Your e-book will be in PDF format, compatible with any device including smartphones, tablets, computers, and e-readers.

Yes! The Live Fit Fitness Tracker features a water-resistant design that can handle sweat, rain, and splashes during your workouts. While it's suitable for activities like running in the rain or intense sweaty workouts, we recommend removing it before swimming or submerging it in water. The straps are also sweat and water-resistant, making them perfect for any fitness activity.

The Live Fit Fitness Tracker is compatible with most modern smartphones running iOS 10.0 or later, and Android 5.0 or later. It connects via Bluetooth 4.0 or higher. The companion app is available for free download from both the Apple App Store and Google Play Store. Make sure your phone's Bluetooth is enabled and your operating system is up to date for the best experience.

The Live Fit Fitness Tracker features an impressive battery life of up to 7 days on a single charge with typical use. Battery life may vary depending on usage patterns, such as frequency of heart rate monitoring, smartphone notifications, and screen wake settings. Charging is quick and easy using the included USB charging cable, taking approximately 2 hours for a full charge.

Physical products (fitness trackers and accessories) ship quickly with standard shipping within the continental US taking 3-5 business days. All orders are processed within 24-48 hours of purchase and ship from our facilities in Arizona. E-books are delivered instantly via email immediately after purchase—no shipping time required! Check your email inbox (and spam folder) for your download link.

We offer a 30-day money-back guarantee on all fitness trackers and accessories. If you're not completely satisfied with your purchase, contact our customer support team within 30 days of delivery to initiate a return. We'll provide a full refund for items in original condition with all packaging and accessories included. Please note: E-books are digital products and are non-refundable after delivery, except in cases of technical issues preventing download or access.

Absolutely! The Live Fit Fitness Tracker features an easy-click strap system that allows you to swap bands in seconds. We offer premium replacement straps in multiple colors to match your style and preferences. All straps are made from durable, hypoallergenic silicone material that's comfortable for all-day wear. Simply release the quick-release pins, slide out the old strap, and click in your new one—no tools required!